call centre
call centre
"No previous medical knowledge needed. I didn’t believe it either."
call centre
call centre

He111o,

If you are looking for a role that you can be proud of, that really makes a difference, believe that you have something more to offer and want to join a dedicated team of like-minded people, we’d like to meet you.

South Western Ambulance Service Foundation Trust (SWASFT) currently have a number of opportunities to join our 111 Call Advisor team to help provide an invaluable service to local communities throughout Dorset.

No previous medical experience is required as full training will be given. More important is the ability to manage sometimes anxious members of the public courteously and efficiently, identifying the most appropriate help that they require. The roles we currently have available are for both full-time and part-time staff during evening and weekend hours.

If you believe that you have something more to offer and want to join a dedicated team of like-minded people, we’d like to meet you.

Ken Wenman
Chief Executive

Ken Wenman signature
Video: Work with our team
call centre
"Flexible hours that fit my busy life!
This is a job for us Mums."

111 Experience Open Events

You can join us for one of our Open Events to get the feel of working in a live 111 environment. You will see and hear how our well-trained staff respond to calls and what the day-to-day responsibilities entail.

These will be held at South Western Ambulance Service NHS Foundation Trust, Training Centre, St Leonards, 241 Ringwood Road, Dorset BH24 2RR. Look out for 111 Open Event signs.

Application and Assessment Process

All vacancies are advertised via NHS jobs.

If your application is shortlisted you will be invited to an open evening.

You will then be invited to interview.

If successful at interview you will receive a formal offer and will be booked onto one of our upcoming training courses.

"Why retire when I can give something back?"

Engagement

Training

New starters will undertake an induction programme, after which you will have a period of shadowing and mentoring with your team.

"Help people in pain and distress, reduce A&E waiting times and still be home in plenty of time to pick up the kids."

FAQs

Q
Is this a full or part-time role?
A
We are currently recruiting to part-time positions in Dorset.
Q
How many hours would I be expected to work per week?
A
Our current contracts are a minimum of 10 hours, up to a maximum of 37.5 hours.
Q
What are the shift patterns?
A
We offer flexible shifts, usually between six and ten hour shifts and would negotiate your shift pattern before appointment.
Q
What uniform do I get?
A
You will be issued with trousers, shirt and jumper.
Q
Can you please explain how the training period works?
A
Full-time courses are for three weeks, Monday to Friday, in Dorset. Part-time courses are for four weeks in Dorset, Monday to Thursday evenings and Sunday day times.
Q
Do I get paid during training?
A
Yes, you get paid during the training.
Q
Where is the call centre based?
A
Our Dorset call centre is at St Leonards, 241 Ringwood Road, Dorset, BH24 2RR.
Q
If I already work for the NHS would this count as continued employment?
A
Yes
Q
Will I be able to have a pension?
A
Yes, you will be automatically enrolled in the NHS pension scheme.
Q
How much annual leave do I get?
A
Full time roles get 262.5 hours. You will be given a pro-rata allocation depending on the number of hours worked.